Refund policy
Last updated: October 2026
Cigars cannot be returned once they leave our humidor, but we will make it right if your order arrives damaged or wrong.
Cigars and tobacco
All cigar and tobacco sales are final. Once cigars ship, we cannot confirm how they were stored, so we cannot resell them. The exceptions:
- Damaged in transit: cracked wrappers, crushed boxes, or dried-out cigars on arrival
- Wrong item: we sent something other than what you ordered
- Missing item: something on your order is not in the box
Contact us within 3 days of delivery at donwigginslaw@yahoo.com with your order number and photos. We will send a replacement or refund the affected items, your choice, and cover any return shipping.
Accessories
Unused accessories (cutters, lighters, humidors, ashtrays, cases) in original packaging can be returned within 30 days of delivery. Email donwigginslaw@yahoo.com to start a return. Return shipping is paid by the customer unless the item is defective. Lighters must be shipped empty of fuel.
Gift cards and locker leases
Gift cards, once offered, are non-refundable. Humidor locker leases follow the Humidor Locker Lease Terms.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days after we approve the claim or receive the return. Original shipping charges are refunded only if the error was ours.
Refused or undeliverable packages
If a package is refused or returned to us because no adult was available to sign, we refund the product cost minus original shipping and any return shipping charges.
Questions
donwigginslaw@yahoo.com or (817) 507-3640. Or stop by the shop and talk to us in person.